{"id":40489,"date":"2025-10-03T03:29:19","date_gmt":"2025-10-02T19:29:19","guid":{"rendered":"https:\/\/www.seopaying.com\/comment-configurer-le-service-de-feedback-automatique-de-trustpilot-afs-un-guide-complet\/"},"modified":"2025-10-05T01:27:47","modified_gmt":"2025-10-04T17:27:47","slug":"comment-configurer-le-service-de-feedback-automatique-de-trustpilot-afs-un-guide-complet","status":"publish","type":"post","link":"https:\/\/seopaying.com\/fr\/comment-configurer-le-service-de-feedback-automatique-de-trustpilot-afs-un-guide-complet\/","title":{"rendered":"Comment configurer le service de feedback automatique de Trustpilot (AFS) : Un guide complet"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Introduction au service de feedback automatique de Trustpilot<\/h2>\n\n<p>L&rsquo;<strong>Automatic Feedback Service (AFS)<\/strong> de Trustpilot aide les entreprises \u00e0 collecter syst\u00e9matiquement des avis de clients authentiques afin d&rsquo;instaurer la confiance et la preuve sociale. Fonctionnant sur une plateforme ouverte de premier plan qui combine \u00e0 la fois les avis invit\u00e9s et les avis organiques, AFS utilise un syst\u00e8me sophistiqu\u00e9 de d\u00e9tection des fraudes pour garantir l&rsquo;authenticit\u00e9 des avis. <\/p>\n\n<p>Le service envoie automatiquement des invitations \u00e0 commenter aux clients apr\u00e8s un achat ou un service. Cela garantit un flux r\u00e9gulier de commentaires v\u00e9rifi\u00e9s, ce qui est essentiel pour influencer les d\u00e9cisions des consommateurs &#8211; les \u00e9tudes montrent qu&rsquo;environ 90 % des consommateurs consultent les avis avant d&rsquo;acheter. <\/p>\n\n<h2 class=\"wp-block-heading\">Conditions pr\u00e9alables \u00e0 l&rsquo;installation de Trustpilot AFS<\/h2>\n\n<p><strong>Avant de commencer le processus d&rsquo;installation, assurez-vous que vous disposez des \u00e9l\u00e9ments suivants :<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Un <strong>compte professionnel Trustpilot<\/strong> actif<\/li>\n\n\n\n<li>Acc\u00e8s administratif \u00e0 votre tableau de bord Trustpilot<\/li>\n\n\n\n<li>Votre <strong>base de donn\u00e9es clients<\/strong> ou votre plateforme de commerce \u00e9lectronique est pr\u00eate \u00e0 \u00eatre int\u00e9gr\u00e9e<\/li>\n\n\n\n<li>Comprendre quand vous souhaitez que les invitations soient envoy\u00e9es (g\u00e9n\u00e9ralement apr\u00e8s la livraison du produit).<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Processus d&rsquo;installation pas \u00e0 pas de Trustpilot AFS<\/h2>\n\n<p>Commencez par vous connecter \u00e0 votre compte Trustpilot Business. Si vous n&rsquo;en avez pas encore, vous devrez <strong>\n  <a href=\"https:\/\/business.trustpilot.com\/signup?cta=free-signup_header_home\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">cr\u00e9er un compte professionnel<\/a>\n<\/strong> sur la plateforme Trustpilot. Une fois connect\u00e9, acc\u00e9dez au tableau de bord o\u00f9 vous trouverez l&rsquo;option \"Service de feedback automatique\", g\u00e9n\u00e9ralement situ\u00e9e dans la section \"Services\" ou \"Invitations\".  <\/p>\n\n<h3 class=\"wp-block-heading\"><strong>Guide \u00e9tape par \u00e9tape :<\/strong><\/h3>\n\n<ul class=\"wp-block-list\">\n<li>1 <strong>Cr\u00e9er<\/strong> \u2192<\/li>\n\n\n\n<li>2 <strong>Login<\/strong> \u2192<\/li>\n\n\n\n<li>3 <strong>Obtenir des avis\u2192<\/strong><\/li>\n\n\n\n<li>4 <strong>M\u00e9thodes d&rsquo;invitation<\/strong> \u2192<\/li>\n\n\n\n<li>5 <strong>Cr\u00e9er un e-mail<\/strong> \u2192  <\/li>\n\n\n\n<li>6 <strong>Choisissez un mod\u00e8le d&rsquo;e-mail <\/strong>\u2192  <\/li>\n\n\n\n<li>7 <strong>Comment voulez-vous envoyer des courriels ? <\/strong>\u2192  <\/li>\n\n\n\n<li>8 <strong>Automatic Feedback Service (AFS)<\/strong> \u2192 <strong>Maintenant, configurons AFS<\/strong>: Vous obtiendrez une adresse \u00e9lectronique \u00e0 <em>votredomaine.com+123f781@invite.trustpilot.com<\/em>.<\/li>\n\n\n\n<li><strong>9 R\u00e9glages de l&rsquo;heure et de la livraison<\/strong><\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">\u00c9tape 1 : Acc\u00e9der \u00e0 votre compte Trustpilot Business<\/h3>\n\n<p>Ci-dessous, je vous guiderai pas \u00e0 pas, \u00e0 l&rsquo;aide d&rsquo;images, pour cr\u00e9er un Trustpilot Automatic Feedback Service (AFS)\uff0cC&rsquo;est ici que nous commen\u00e7ons avec la \"Partie 3&Prime;.<\/p>\n\n<h4 class=\"wp-block-heading\">3 <strong>Obtenir des avis<\/strong>, 4 <strong>M\u00e9thodes d&rsquo;invitation<\/strong>, 5 <strong>Cr\u00e9er un e-mail.<\/strong><\/h4>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/www.seopaying.com\/wp-content\/uploads\/2025\/10\/image-1-scaled.png\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"1300\" height=\"629\" src=\"https:\/\/www.seopaying.com\/wp-content\/uploads\/2025\/10\/image-1-1300x629.png\" alt=\"3 Obtenir des commentaires &#x2192;4 M&#xE9;thodes d'invitation &#x2192; 5 Cr&#xE9;er un e-mail\" class=\"wp-image-40482\" srcset=\"https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-1-1300x629.png 1300w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-1-400x193.png 400w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-1-768x372.png 768w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-1-1536x743.png 1536w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-1-2048x991.png 2048w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-1-500x242.png 500w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-1-700x339.png 700w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-1-10x5.png 10w\" sizes=\"auto, (max-width: 1300px) 100vw, 1300px\" \/><\/a><\/figure>\n<\/div>\n<h4 class=\"wp-block-heading\">6 <strong>Choisissez un mod\u00e8le d&rsquo;e-mail <\/strong>\u2192  <\/h4>\n\n<p>Si votre activit\u00e9 est en ligne (services ne n\u00e9cessitant pas de livraison), nous vous recommandons de choisir le mod\u00e8le 1 ou 2. Pour les produits, le mod\u00e8le 3 est pr\u00e9f\u00e9rable. <\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/www.seopaying.com\/wp-content\/uploads\/2025\/10\/image-2.png\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"1300\" height=\"795\" src=\"https:\/\/www.seopaying.com\/wp-content\/uploads\/2025\/10\/image-2-1300x795.png\" alt=\"6 Choisissez un mod&#xE8;le d'e-mail\" class=\"wp-image-40483\" srcset=\"https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-2-1300x795.png 1300w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-2-400x245.png 400w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-2-768x470.png 768w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-2-1536x939.png 1536w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-2-2048x1252.png 2048w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-2-500x306.png 500w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-2-700x428.png 700w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-2-10x6.png 10w\" sizes=\"auto, (max-width: 1300px) 100vw, 1300px\" \/><\/a><\/figure>\n<\/div>\n<h4 class=\"wp-block-heading\">7 <strong>Comment voulez-vous envoyer des courriels ? <\/strong>\u2192  <\/h4>\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.seopaying.com\/wp-content\/uploads\/2025\/10\/image-3.png\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"1300\" height=\"527\" src=\"https:\/\/www.seopaying.com\/wp-content\/uploads\/2025\/10\/image-3-1300x527.png\" alt=\"7 Comment voulez-vous envoyer des courriels ? &#x2192;   \" class=\"wp-image-40484\" srcset=\"https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-3-1300x527.png 1300w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-3-400x162.png 400w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-3-768x311.png 768w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-3-1536x623.png 1536w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-3-500x203.png 500w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-3-700x284.png 700w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-3-10x4.png 10w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-3.png 1716w\" sizes=\"auto, (max-width: 1300px) 100vw, 1300px\" \/><\/a><\/figure>\n\n<h4 class=\"wp-block-heading\">8 <strong>Service de retour d&rsquo;information automatique (AFS)<\/strong>  <\/h4>\n\n<p><strong>Maintenant, configurons AFS<\/strong>: vous obtiendrez une adresse \u00e9lectronique \u00e0 <em>votredomaine.com+123f781@invite.trustpilot.com<\/em>.<\/p>\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.seopaying.com\/wp-content\/uploads\/2025\/10\/image-4.png\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"1300\" height=\"721\" src=\"https:\/\/www.seopaying.com\/wp-content\/uploads\/2025\/10\/image-4-1300x721.png\" alt=\"Maintenant, configurons AFS : vous obtiendrez une adresse &#xE9;lectronique &#xE0; votredomaine.com+123f781@invite.trustpilot.com.\" class=\"wp-image-40485\" srcset=\"https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-4-1300x721.png 1300w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-4-400x222.png 400w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-4-768x426.png 768w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-4-1536x852.png 1536w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-4-2048x1136.png 2048w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-4-500x277.png 500w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-4-700x388.png 700w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-4-10x6.png 10w\" sizes=\"auto, (max-width: 1300px) 100vw, 1300px\" \/><\/a><\/figure>\n\n<h4 class=\"wp-block-heading\">R\u00e9glage de l&rsquo;heure de l&rsquo;invitation<\/h4>\n\n<p>Enfin, d\u00e9finissez l&rsquo;heure d&rsquo;envoi des invitations. Les utilisateurs de notre <g id=\"gid_0\">\n  <g id=\"gid_1\">Service d&rsquo;am\u00e9lioration de la r\u00e9putation<\/g>\n<\/g> doivent r\u00e9gler<g id=\"gid_2\">\"Quand devons-nous envoyer une invitation \u00e0 donner un avis apr\u00e8s un achat ou une exp\u00e9rience ?<\/g>\" sur<g id=\"gid_3\">\"Imm\u00e9diatement<\/g>\". Laissez tous les autres param\u00e8tres par d\u00e9faut.  <\/p>\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.seopaying.com\/wp-content\/uploads\/2025\/10\/image-5.png\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"1300\" height=\"704\" src=\"https:\/\/www.seopaying.com\/wp-content\/uploads\/2025\/10\/image-5-1300x704.png\" alt=\"\" class=\"wp-image-40486\" srcset=\"https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-5-1300x704.png 1300w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-5-400x217.png 400w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-5-768x416.png 768w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-5-1536x832.png 1536w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-5-500x271.png 500w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-5-700x379.png 700w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-5-10x5.png 10w, https:\/\/seopaying.com\/wp-content\/uploads\/2025\/10\/image-5.png 1776w\" sizes=\"auto, (max-width: 1300px) 100vw, 1300px\" \/><\/a><\/figure>\n\n<p>Ce guide aide les utilisateurs de Trustpilot du monde entier \u00e0 utiliser la fonction Service de commentaires automatiques, en les aidant \u00e0 envoyer plus activement des invitations de commentaires aux clients, \u00e0 <a href=\"https:\/\/www.seopaying.com\/?elementor_library=elementor-single-post-96-2\">obtenir plus de commentaires Trustpilot v\u00e9rifi\u00e9s<\/a> et \u00e0 am\u00e9liorer leur r\u00e9putation en ligne.<\/p>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction au service de feedback automatique de Trustpilot L&rsquo;Automatic Feedback Service (AFS) de Trustpilot aide les entreprises \u00e0 collecter syst\u00e9matiquement des avis de clients authentiques&#8230;<\/p>\n","protected":false},"author":1,"featured_media":40493,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[386,467],"tags":[369,366,417,416],"class_list":["post-40489","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-guides-specifiques-a-la-plateforme","category-trust-pilot","tag-avis-des-clients","tag-gestion-de-la-reputation-en-ligne","tag-integration-de-trustpilot","tag-retour-dinformation-automatique-de-trustpilot"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Trustpilot Automatic Feedback Service (AFS) : Le guide d&#039;installation ultime<\/title>\n<meta name=\"description\" content=\"Apprenez \u00e0 configurer Trustpilot AFS pour collecter automatiquement des avis clients authentiques. 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